Returns & Refunds

Damaged, defective, or wrong item

If your item arrives damaged, doesn't work, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund, whichever you prefer. You don't need to send the item back.

Changed your mind

You can return unused items in their original packaging within 30 days of delivery. Contact us first and we'll send you the return address. Return shipping is paid by you. We'll refund the item price once the return arrives. Original shipping fees are not refundable.

Package not arrived

If your order hasn't arrived within 30 days of purchase, contact us and we'll refund it in full or send it again.

How refunds are paid

Refunds go back to your original payment method, usually within 5–10 business days after we approve them.

Contact

Use our Contact Us page or email team@11d.work.